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james.zhu 发表于 2009-6-30 21:45 | 显示全部楼层 |阅读模式
This troubleshooting is conducted to give users a guideline to fix
problems. here, most of problems are list out, if user follows  thatexactly, most of the problems should be solved. (***keep updating***)
===Q1, You can not compile zaptel/mISDN and asterisk===
please make sure that:<br/>
1) You have installed all necessary packages and kernel source.<br/>
2) Make sure the version of kernel source is exactly same with the version of the kernel.<br/>
please check the few links:<br/>
http://www.openvox.cn/download/user_manuals_english_version/<br/>
http://www.asteriskguru.com/tutorials/<br/>
3) make sure that you do not miss any packages or files in asterisk or zaptel.<br/>
4) make sure your system can access www.asterisk.org.<br/>

===Q2, ZT_SPANCONFIG failed on span 1: Invalid argument (22)===
if you are using bristuff with bri cards, please check:<br/>
1) run lspci -vvvvv, make sure the system can detect the card. Tigerjet chip will be found. If there is no such Tiger jet chip, pleaseclean the PCI slot and try again.<br/>
2) if lspc  can find the card, make sure the pci id is included in thePCI table in our driver. how to patch the picid, please refer thislink:<br/>
http://www.openvox.cn/kb/entry/2/<br/>
3) if step 1 and step 2 are ok, please check the zaptel.conf or system.conf to make sure that the setting is correct.<br/>
4) if step 3 is correct, please make sure that there is no mISDN tigerjet module in the system, if it is there, please remove that or add toblacklist.<br/>
5) if you still can not boot it up, you have to recompile bristuff and asterisk again.<br/>

===Q3, You can not make calls from asterisk===
there are few reasons why you can not make calls:<br/>
1) check your extensions from your asterisk side, make sure your sip isready to make calls, and SIP is with a right context what you put inextensions.conf<br/>
2) your qozap.ko or hfcmulti.ko does not boot up(leds are off).<br/>
3) leds are up and card driver has boot up properly, but the zapata.conf is<br/>
, so asterisk does not boot up properly,<br/>
please check by run: zap show channels<br/>
if is empty or no such command, you should check your zapata.conf/misdn.conf<br/>
4) if you are using mISDN, please make sure the misdn stack is up and active.<br/>
5) You maybe recompile your zaptel/mISDN and asterisk again.<br/>

===Q4, How do you adjust the volume of voice for BRI cards?===
You can edit rxgain and txgain in chan_misdn or zapata.conf.<br/>

===Q5, list of drivers of BRI cards===
Bri cards can work with these drivers:<br/>
1) mISDN-1_1_X, links:<br/>
http://wiki.openvox.cn/index.php ... er_Manual_for_mISDN<br/>
http://www.openvox.cn/download/user_manuals_english_version<br/>/B200P_B200E_B400P_B400E_User_Manual_mISDN.pdf<br/>
2) mISDN v2 <br/>
http://www.openvox.cn/download/user_manuals_english_version<br/>/B200%20B200E%20B400P%20B400E-User-Manual-mISDNv2.pdf<br/>
http://wiki.openvox.cn/index.php ... er_Manual_for_mISDN(v2)<br/>
3) Bristuff<br/>
http://www.openvox.cn/download/user_manuals_english_version<br/>/B200P_B400P_B400E_User_Manual_bristuff.pdf<br/>
http://www.openvox.cn/download/user_manuals_english_version<br/>/B800P_User_Manual_bristuff.pdf<br/>
4) Dahdi wcb4xxp<br/>
http://bbs.openvox.cn/viewthread.php?tid=781&extra=page%3D1<br/>
5) isdn4bsd<br/>
http://forums.digium.com/viewtopic.php?t=21080<br/>
http://turbocat.net/~hselasky/isdn4bsd/<br/>
Before implementing one of these drivers, please make an investigation for your business requirement.<br/>

===Q6, B200P_B400P_B800P pin assignment===
if you want to check the pin assignment, please refer this:<br/>
http://bbs.openvox.cn/viewthread.php?tid=667&extra=page%3D2<br/>

===Q7, Use PCM connection with OpenVox BRI cards.===
if you want to use PCM cable to connect with the two BRI cards,<br/>
please refer this link:<br/>
http://bbs.openvox.cn/viewthread.php?tid=428&extra=page%3D3<br/>

===Q8, netjetpci causes a problem with mISDN(B400P)+Zaptel(A400P)===
If you conbine the bri card and analog card, please remove the netjetpci,<br/>
this is a solution to solve the problem:<br/>
http://bbs.openvox.cn/viewthread.php?tid=407&extra=page%3D3<br/>

===Q9, How can you open the debug for mISDN/asterisk?===
1) You can edit the  file logger.conf under /etc/asterisk,<br/>
enable the debug or error, those message will be stored under<br/>
/var/log/asterisk<br>
2) you also can start your asterisk in this way:<br/>
asterisk -vvvvvvvvgc -d<br/>
3) if you want to debug the mISDN, please enable the debug in mISDN.conf<br/>

===Q10, How can i check the IRQ of BRI cards?===
please run the command:<br/>
cat /proc/interrupts<br/>
you should see the IRQs, Make sure the card has OWN IRQ, Do NOT share with other devices.<br/>
more details, please check from here:<br/>
http://www.voip-info.org/wiki/vi ... bus+Troubleshooting

===Q11, the definations of NT and TE ===
the bri cards support NT and TE mode. you can refer these links for the definitions:<br/>
http://www.techfest.com/networking/wan/isdn.htm<br/>
http://www.cisco.com/en/US/tech/tk652/tk653<br/>/technologies_tech_note09186a0080111b16.shtml<br/>
http://www.asteriskguru.com/tutorials/bri.html<br/>

===Q12, Sound Quality Problems with Analog cards===
please refer this link:<br/>
http://www.asteriskguru.com/tuto ... p_te405p_noise.html

===Q13, MISDN with asterisk/trixbox/elastix===
please refer these links:<br/>

http://misdn.org/index.php/MISDN_with_Asterisk<br/>
http://misdn.org/index.php/FAQ_chan_mISDN<br/>
http://www.voip-info.org/wiki/view/chan_misdn<br/>
http://trixbox.org/wiki/chan-misdn<br/>
http://www.openvox.cn/download/other_docs<br/>/Integration%20B100P%20B200P%20B400P%20B800P%20with%20mISDN.pdf<br/>
http://www.servercare.nl/Lists/Posts/Post.aspx?ID=34<br/>
http://www.freepbx.org/forum/freepbx/users/elastix-and-idsn<br/>

===Q14, I am hearing an echo. What can I do to fix this?===
please refer these links:<br/>
http://kb.digium.com/entry/1/<br/>
http://www.voip-info.org/wiki/view/Asterisk+echo+cancellation<br/>

===Q15, zaphfc: dropped audio (z1=2331, z2=2314, wanted 8 got 17, dropped 9)===
you can have a try to set please add apm=off in your grub.conf<br/>

===Q16, When will the LED's light up on my BRI cards===
Due to the difference of drivers, the LEDs of cards are different.<br/>
1) If the drivers are loaded correctly, the LEDs are in RED color.<br/>
2) If the layer1 and layer2 are up, and a conversation is established, the leds will be in GREEN.<br/>
3) B100P does not support LEDs<br/>

===Q17, Why is my card getting an IRQ miss?===
Each peice of hardware takes 1,000 interrupts per second. When, forsome reason the cards get less than this, an IRQ miss occurs. You cansee if the card is missing interrupts using 'zttool.'<br/>

IRQ misses can cause different problems with Asterisk. Symptoms of IRQmisses are bad audio quality or perhaps PRI errors, although IRQ misseswill not cause alarms. Also DTMF detection not working is somethingthat can be caused by IRQ misses as well.<br/>

Several common things that contribute to IRQ misses are:
-Running the X window system
-Shared IRQs
-No hard drive DMA
-Hard drive DMA too high (shoot for udma3)
-Running serial terminals or frame buffers

To check for shared IRQs you can run:

# cat /proc/interrupts

          CPU0         
0         10756672         XT-PIC timer
2         0         XT-PIC cascade
5         10812879         XT-PIC uhci_hcd, uhci_hcd, wctdm
10         226219         XT-PIC t1xxp, CS46XX
11         1550046         XT-PIC eth0, nvidia
12         387234         XT-PIC i8042
14         32641         XT-PIC ide0
15         18
        XT-PIC ide1
NMI         0         
LOC         10757616         
ERR         40481         
MIS         0         


Notice the T100P card sharing with the sound card, and the TDM400P cardis sharing with the USB controller. This will most likely causeproblems. If you are not using any USB devices that would probably beok, but it would be best to disable USB or get the card on it's own IRQ.

There are several ways to move cards to their own IRQ.
    -Turn on APIC
    -Tweak BIOS settings
    -Try a different PCI slot
    -Use setpci
refer this link from digium:
http://kb.digium.com/entry/63/



===Q18, Why am I having DTMF detection problems?===
Zaptel DTMF Detection Problems<br/>
DTMF detection problems can be caused by a number of different factors.The most common is running the X Windows System. Another cause of DTMFdetection problems is the relaxdtmf option in Zapata.conf. It may needto be turned on or off.  If you need to force all DTMF detection to bedone in software, you can set vpmdtmfsupport to 0 in wctdm24xxp.c orwct4xxp.c and recompile, or you can specify it as a kernel moduleoption at runtime.<br/>

SIP DTMF Detection Problems<br/>
If you are having problems sending DTMF digits amd are using a SIPphone, make sure the dtmfmode they have set is the same on the phoneand in Asterisk. Also make sure you are not sending both inband andout-of-band (rfc2833) tones.<br/>

===Q19, I am getting error messages about PCI Master Aborts. What is wrong?===
This is a very rare case.  When your computer's PCI subsystemexperiences serious problems with OpenVox's cards upon initializationof the card, Linux will print out scrolling "CIMaster Abort" messages.  What you should do is go into your system'sBIOS, and turn off your motherboard's PNP (plug and play) feature.  Ifthis does not resolve your issue, You should contact OpenVox support.

===Q20, issues with wcb4xxp===
this is a link with dahdi wcb4xxp, you many refer these links:<br/>
https://issues.asterisk.org/view.php?id=14834<br/>
https://issues.asterisk.org/view.php?id=14031<br/>
http://docs.tzafrir.org.il/dahdi-linux/README.html<br/>
https://bugs.digium.com/view.php?id=14031<br/>
https://bugs.digium.com/view.php?id=13897<br/>

===Q21, list of asterisk pbx distributions:===
www.elastix.org<br/>
www.trixobx.org<br/>

===Q22, How can you install asterisk with Debian Ubutun===
http://www.debianhelp.co.uk/asterisk.htm<br/>
http://www.itinfusion.ca/asteris ... isk-on-debian-etch/<br/>
http://www.voip-info.org/tiki-in ... terisk+Linux+Debian<br/>
http://www.voip-info.org/wiki/view/Running+Asterisk+on+Debian<br/>
http://www.voip-info.org/wiki/view/Asterisk+Linux+Ubuntu<br/>
http://ubuntuforums.org/showthread.php?t=136785<br/>
http://ww2.eq.uc.pt/servicos/lac ... stallation-of-misdn<br/>

===Q23, How can you install asterisk with Fedora?===
http://www.voip-info.org/wiki/view/Asterisk+Linux+Fedora<br/>
http://www.asteriskguru.com/<br/>

===Q24, How can you install asterisk with SuSe?===
http://www.asteriskguru.com/tuto ... mpilation_suse.html<br/>
http://voip-manager.net/installation-linux-asterisk.php<br/>

===Q25, install asterisk with Free BSD===
http://www.voip-info.org/wiki/view/Asterisk+FreeBSD<br/>
http://www.voip-info.org/wiki/view/FreeBSD+zaptel<br/>

===Q26, List of Asterisk OS Platforms===
http://www.voip-info.org/wiki/view/Asterisk+OS+Platforms<br/>

===Q27, Centos with asterisk===
http://www.voip-info.org/wiki/vi ... +1.6.x+installation<br/>
http://www.voip-info.org/wiki/vi ... +1.4.x+installation<br/>
http://www.voip-info.org/wiki/view/Asterisk+Linux+Centos<br/>
http://www.thanosk.net/node/7<br/>

===Q28, How do you report a problem===
In order to solve customer's problems very effective and efficiency,<br/>
when seeking a help from us, please give these information:<br/>
1) versions of kernel and Linux distribution<br/>
2) versions of asterisk and zaptel/dahdi<br/>
3) the name of cards used in your system<br/>
4) debug and error information from your system and asterisk<br/>
5) sending us zaptel(zaptel.conf and zapata.conf) or dahdi (system.conf and chan_dahdi.conf)<br/>
configuration files and extension.conf<br/>
6) after loading the driver, run the command: demsg and send the information to us<br/>
7) sending us the result of the command: cat /proc/interrupts<br/>
sending us the message of asterisk console when you making a call<br/>
9) inform the protocols you are using in your system<br/>
10) send us a working ssh account with root permission if you need us to check the system.<br/>
11) make a backup for your important files<br/>
12) describe  the problem in details<br/>
13) if you are using mISDN, please open the debug mode and run dmesg to get the<br/>
error or log message.<br/>

===Q29,FATAL: Module qozap.ko cannot be found ===
if this problem occurred, please make sure:<br/>
1) the module is compiled and installed properly<br/>
2) you entered a right kernel, which you used to compile the zaptel<br/>
3) make sure you have a access permission to load the module.<br/>
4) make sure the qozap.ko is under /lib/modules/2.6.XX/extra<br/>

===Q30,FATAL: Module zaphfc.ko not found ===
if this problem occurred, please make sure:<br/>
1) the module is compiled and installed properly<br/>
2) you entered a right kernel, which you used to compile the zaptel<br/>
3) make sure you have a access permission to load the module.<br/>
4) make sure the zaphfc.ko is under /lib/modules/2.6.XX/extra<br/>

===Q31, Disable Hisax and isdn in Centos/debian ===
If you are running a BRI card in the centos/FC or debian, please remove<br/>
Hisax and ISDN service from your system, add those services or modules into the system black list.<br/>
those packages will be conflict with mISDN/Bristuff/wcb4xxpdriver.<br/>
more details, please check the link:<br/>
http://pbxinaflash.com/forum/showthread.php?t=1418<br/>

===Q32, How to debug brisutff/mISDN ===
When loading the qozap.ko/zaphfc.ko with a debug mode,<br/>
please loadding the driver in this way:<br/>
modprobe qozap,ko debug=1 // open the debug and check the /var/log/message<br/>
if you run misdn, please enable the debug in misdn.conf

===Q33, RHEL/Centos 5.2: xpp/xdefs.h:117: error: conflicting types for ‘bool’  ===
please refer this:<br/>
https://issues.asterisk.org/view.php?id=12889

===Q34, xpp modules do not compile with kernel 2.6.19-1.2919.fc7===
please refer this:<br/>
https://issues.asterisk.org/view.php?id=9006

===Q35, spinlock.h error with RHEL 4===
please refer this link:<br/>
http://forums.digium.com/viewtop ... 37576c7aa92518fe48b

===Q36, Compile error on CentOS-4.6 with Kernel-2.6.9-67.0.15.ELsmp and CONFIG_DAHDI_NET===
please refer this link:<br/>
https://issues.asterisk.org/view.php?id=13427

===Q37, dahdi_compat.h:31:27: error: zaptel/zaptel.h: No such file ===
please read this:<br/>
https://issues.asterisk.org/view.php?id=14121

===Q38, when compiling zaptel/bristuff, error: You do not appear to have the sources for...===
please refer this:<br/>
http://forums.digium.com/viewtopic.php?t=7061<br/>
http://lists.digium.com/pipermai ... 07-June/189259.html

===Q39, Bug#439814: zaptel-source: oslec_echo_can_identify undefined symbol===
please refer this:<br/>
http://lists.alioth.debian.org/p ... -August/009225.html

===Q40, How to install Octasic SoftEcho ===
please refer these links:<br/>
http://www.openvox.cn/download/u ... n/Octvqeug_5000.pdf<br/>
http://www.octasic.com/en/products/softecho/softecho_asterisk.php<br/>
http://www.octasic.com/en/products/softecho/support.php

===Q41, Bug in Zaptel 1.2.20.1 and 1.4.5.1 - Only MG2 ===
please refer this:<br/>
http://trixbox.org/node/21080
http://www.rowetel.com/ucasterisk/oslec.html

===Q42, Howto: OSLEC echo canceling + DAHDI 2.1.0.4 + Asterisk 1.4 ===
please refer this:<br/>
http://www.asterisk.org/forum/vi ... dc698e89467c3d49a86
===Q43, Difference between zaptel and dahdi ===
please refer these links:<br/>
http://www.voip-info.org/wiki/view/DAHDI<br/>
http://docs.tzafrir.org.il/dahdi-linux/<br/>
http://docs.tzafrir.org.il/dahdi-tools/<br/>

===Q44,  Tonezones for zaptel.conf ===

The file zonedata.c contains the information about the tone zones usedin libtonezone (and hence also in ztcfg). Here is a list of those zones:

us United States / North America

au Australia

fr France

nl Netherlands

uk United Kingdom

fi Finland

es Spain

jp Japan

no Norway

at Austria

nz New Zealand

it Italy

us-old United States Circa 1950 / North America

gr Greece

tw Taiwan

cl Chile

se Sweden

be Belgium

sg Singapore

il Israel

br Brazil

hu Hungary

lt Lithuania

pl Poland

za South Africa

pt Portugal

ee Estonia

mx Mexico

in India

de Germany

ch Switzerland

dk Denmark

cz Czech Republic

cn China

ar Argentina

my Malaysia

th Thailand

bg Bulgaria

ve Venezuela

ph Philippines

ru Russian Federation

tr Turkey

===Q45, Tools from zaptel to dahdi ===
ztcfg      ->  dahdi_cfg<br/>
ztmonitor  ->  dahdi_monitor<br/>
ztscan     ->  dahdi_scan<br/>
ztspeed    ->  dahdi_speed<br/>
zttest     ->  dahdi_test<br/>
zttool     ->  dahdi_tool<br/>
zapconf    ->  dahdi_genconf (deprecates genzaptelconf)<br/>

===Q46,  Why are you unable to call out with Asterisk 1.4.22? ===
If you are using wctdm or opvxa1200 with Zaptel and Asterisk 1.4.22then there is a known issue with outbound calls. The reason you are notable to call out is because Asterisk 1.4.22 has a new feature whichdetects if a analog line is plugged in or not, but this feature onlyworks with Dahdi. So to fix the issue you can do one of thefollowing.<br/>
edit the file under /asterisk-1.4.22、channels/chan_dahdi.c"  find this line<br/>
#ifdef DAHDI_CHECK_HOOKSTATE return 0;<br/>
#else return 1;<br/>
Change the "0" to a "1"<br/>
#ifdef DAHDI_CHECK_HOOKSTATE return 1;<br/>
#else return 1;<br/>

===Q47,  install Asterisk zaphfc ===
please refer this link:
http://www.voip-info.org/wiki/view/Asterisk+zaphfc+install<br/>
http://www.openvox.cn/download/u ... Manual_bristuff.pdf<br/>

===Q48,  Install bri card and analog cards in one system ===
if you want to install analog cards and bri cards in one system, it can be done in two ways:<br/>
1) install bristuff for both of analog cards and bri cards.<br/>
2) install mISDN with bri cards and zaptel with analog cards<br/>
please refer this link:<br/>
http://www.howtoforge.com/asteri ... -gui-on-debian-etch<br/>

===Q49, mISDN v2(LCR) with debian/asterisk ===
please refer these links:<br/>
http://blog.runtux.com/2009/03/09/61/<br/>

===Q50, patch---mISDN rejects incoming calls ===
misdn rejects incoming calls, please refer this patch:<br/>
https://issues.asterisk.org/view.php?id=13488<br/>
mnr6 发表于 2011-12-23 20:35 | 显示全部楼层
回帖是必须的,这个可以有!











sirrgo 发表于 2012-7-22 21:58 | 显示全部楼层
参考参考,我认为很好,安装sangoma BRI 的时候用上了。











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